Privacy Policy
Last Updated: September 25, 2023
Welcome to Instinct, a service provided by Quick Power, Inc. ("Instinct", "we", "us", or "our"). Instinct provides an AI-powered email client designed to improve your email experience. This Privacy Policy explains how we collect, disclose, and process Personal Data (defined below) when you use our website (the "Site"), mobile application (the "App"), and all related services provided by Instinct (collectively, the "Service"), and your choices concerning our data practices.
"You" or "your," as used in this Privacy Policy, refers to the individual to whom Personal Data relates.
This Privacy Policy is incorporated into and forms part of our Terms of Service. Please read this Privacy Policy before using our Service or submitting any Personal Data to Instinct and contact us if you have any questions.
1. INFORMATION WE COLLECT
When you contact us or interact with our Service, we collect information that, alone or in combination with other information, could be used to identify you ("Personal Data") as follows:
Personal Data You Provide:
We may collect your name, email address, phone number, and payment information when you register for our Service, sign up for our mailing list, or otherwise communicate with us. We may also collect any communications between you and Instinct and any other information you provide to Instinct.
Personal Data Collected Automatically:
Instinct Content: We collect information from Instinct product features, including read receipts.
Authentication Tokens: When you sign in to the Service, we collect and store encrypted Google or Microsoft authentication tokens.
Use of the Site and App: When you visit, use, and interact with the Site or App, we may receive certain information about your visit, use, or interactions. For example, we may monitor the number of people that visit our Site or App, peak hours of visits, which page(s) are visited on our Site, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access and visit our Site (e.g., Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and Site-navigation pattern. In particular, the following information is created and automatically logged in our systems:
Log Data: Information that your browser automatically sends whenever you visit the Site ("log data"). Log data includes your Internet Protocol ("IP") address (so we understand which country you are connecting from when you visit the Site), browser type and settings, the date and time of your request, and how you interacted with the Site.
Cookies: Please see the "Cookies" section below to learn more about how we use cookies on the Site.
Device Information: Includes the operating system and browser you are using. Information collected may depend on the type of device you use and its settings.
Usage Information: We collect information about how you use our Site and App, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency, and duration of your activities.
Anonymous Email Information: We collect and store anonymous information about emails you send and receive through the Service. This includes numeric identifiers and timestamps, but does not include Email Content Data (as defined below) or other information that could identify the sender, the recipient, or the subject of the email.
Personal Data We Receive From Third Parties: From time to time, we may receive information about you from third parties and other users, including your job title, employer, and location. We may also collect information about you that is publicly available. This may include your publicly available social media information, or your contacts' publicly available social media information. The data we receive is dependent upon your and your contacts' privacy settings with the relevant social network.
Personal Data We Process on Your Behalf: We process the contents of emails you send and receive through the Service, as well as the email addresses of the people you communicate with through the Service (collectively "Email Content Data"), on your behalf and subject to your instructions.
The use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
AI Processing: Our AI feature may process your emails data to provide you with a more personalized and efficient experience. This processing is done in accordance with our data privacy and security measures.
Personal Data We Process on Behalf of Business Customers: If one of our business customers (such as your employer) provides you with access to the Service, we process your information pursuant to our Terms of Service and other agreements with the applicable business customer. If you are such an individual and would no longer like your data to be used by one of our business customers that use our Services or you would like to access, correct or request deletion of your data, please contact the business customer that you interact with directly.
2. HOW WE USE PERSONAL DATA
We use Personal Data to provide the Service and improve your email experience. This processing is necessary to perform our contract with you.
We also use Personal Data as necessary for the following legitimate business interests:
- To update and synchronize Service features across multiple devices (i.e., so a draft email you begin on one device will be available on your other device(s));
- To display information in the Service (such as emails and insights (such as job titles and profile photos) about other individuals with whom you communicate through the Service);
- To respond to your inquiries, comments, feedback or questions and provide customer support;
- To solicit referrals for new users from current users and to contact such referrals and other potential users;
- To manage our relationship with you, which includes sending administrative information to you relating to our Service and changes to our terms, conditions, and policies, and sending account verification or technical/security notices;
- To analyze how you interact with our Service and provide, maintain and improve the content and functionality of the Service, and our customer relationships and experiences, develop our business and inform our marketing strategy;
- To administer and protect our business and the Site, prevent fraud, criminal activity, or misuses of our Site, and to ensure the security of our IT systems, architecture and networks (including troubleshooting, testing, system maintenance, support, and hosting of data); and
- To comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or other third parties, and recover debts due to us.
For information about what we mean by legitimate interests and the rights of individuals in the European Union ("EU"), please see the "EU Users" section below.
Aggregated Information: We may aggregate Personal Data and use the aggregated information to analyze the effectiveness of our Service, to improve and add features to our Service, and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services. We may collect aggregated information through the Service, through cookies, and through other means described in this Privacy Policy.
Marketing: We may contact you to provide information we believe will be of interest to you. For instance, if you elect to provide your email address, we may use that information to send you promotional information about our products and services. If we do, where required by law, for example if you are in the EU, we will only send you such emails if you consent to us doing so at the time you provide us with your Personal Data. You may opt out of receiving emails by following the instructions contained in each promotional email we send you or by contacting us. If you unsubscribe from our marketing lists, you will no longer receive marketing communications but we will continue to contact you regarding our Site and Services and to respond to your requests.
3. HOW WE SHARE AND DISCLOSE PERSONAL DATA
In certain circumstances, we may share your Personal Data with third parties without further notice to you, unless required by the law, as set forth below:
Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may share Personal Data with service providers, including web hosting, debugging services, email and productivity services. Pursuant to our instructions, these parties will access, process, or store Personal Data in the course of performing their duties to us.
Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider, your Personal Data and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction along with other assets.
Legal Requirements: If required to do so by law or if we believe that such action is necessary to: (i) comply with legal or regulatory obligations; (ii) protect and defend our rights or property; (iii) prevent fraud; (iv) act in urgent circumstances to protect the personal safety of users of the Site, or the public, or (v) protect against legal liability.
4. DATA RETENTION
We keep Personal Data as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to do so, or as required by law (e.g., for tax, legal, accounting, or other purposes), whichever is longer.
If you have elected to receive marketing communications from us, we retain information about your marketing preferences until you opt out of receiving these communications and as in accordance with our policies.
To determine the appropriate retention period for your Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we use your Personal Data and whether we can achieve those purposes through other means, and applicable legal requirements.
5. UPDATE YOUR INFORMATION
If you need to change or correct your Personal Data, or wish to have it deleted from our systems, you may contact us. We will address your request as required by applicable law.
6. CALIFORNIA PRIVACY RIGHTS DISCLOSURES
Under California law, residents have the right to request and receive certain information about the disclosure of their Personal Data to third parties for direct marketing purposes. We do not share Personal Data with third parties for those third parties' direct marketing purposes.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their account and navigating to the 'Edit Profile' page.
7. CHILDREN
Our Service is not directed to children who are under the age of 13. Instinct does not knowingly collect Personal Data from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Data to Instinct through the Service, please contact us, and we will attempt to delete that information from our databases.
8. EU USERS
Scope: This section applies to individuals in the EU (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein and Norway, the United Kingdom, and, to the extent applicable, Switzerland).
Data Controller: Data protection laws in the EU differentiate between the "data controller" and "data processor" of Personal Data. If you signed up for the Service on your own, Instinct is the data controller for the processing of your Personal Data.
Legal Bases for Processing: This Privacy Policy describes the legal bases we rely on for the processing of your Personal Data. Please contact us if you have any questions about the specific legal basis we are relying on to process your Personal Data.
Your Rights: Pursuant to the European Union General Data Protection Regulation (or GDPR), you have certain rights in relation to your Personal Data, under certain circumstances.
Data Transfers: We rely on our EU-U.S. and Swiss-U.S. Privacy Shield certification to transfer Personal Data that we receive from the EU and Switzerland to Instinct in the U.S.
9. PRIVACY SHIELD
Instinct complies with the EU-U.S. and Swiss-U.S. Privacy Shield frameworks as set forth by the U.S. Department of Commerce regarding the processing of Personal Data transferred from the EU and Switzerland.
10. LINKS TO OTHER WEBSITES
The Site may contain links to other websites not operated or controlled by Instinct, including social media services.
11. COOKIES
A "cookie" is a piece of information sent to your browser by a website you visit.
12. SECURITY
You use the Service at your own risk. We comply with industry standards to protect Personal Data both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.
13. YOUR CHOICES
Whether or not you provide Personal Data to us is completely up to you.
14. CHANGES TO THE PRIVACY POLICY
The Service, and our business may change from time to time. As a result, we may change this Privacy Policy at any time.
15. CONTACT US
If you have any questions about our Privacy Policy or the information practices of the Site, please feel free to contact us at privacy@useinstinct.com.